31 thoughts on “Fix Your Yahoo Mail Login Problems – Step By Step Guide

  1. This was the only solution to my problem! It was legit and i regained access to my account as fast as she said. Thank you so so much for sharing this!!

  2. I’m so glad you told us about this. My case was resolved quickly and I now have full access to my account. I was getting very desperate to try anything and this was the only thing that actually worked. I hope you had a happy New Years 🙂

    1. Hi Jacob,

      I am very happy my guide helped you and now you have full access to your e-mail account again. Thanks for stopping by.

  3. Your suggestion really worked! Yahoo emailed me the very next day and my case was quickly resolved! I now have access to my account 🙂 Thank you so much!

    1. Hi Jen,

      You are very welcomed. I know how frustrating it can be not to be able to access your email account. Thanks for stopping by.


  4. WOW! This is the best advice ever! I had been experiencing functionality issues with my Yahoo! since March 2017, which was slowly getting worse to the point when I had lost total access to my Yahoo! mail for 6 weeks! This a technical issue on Yahoo’s side as my Recovery Email and phone number were up to date, but the codes supplied did not work. After weeks and weeks of trawling through Yahoo “Help” forums and going round and round in circles and getting no response from Yahoo, I came across this from Maria. Within one hour of logging my complaint with BBB I got a response from an actual human at Yahoo! and the wheels were in motion to fix my issue. The problem was escalated to Yahoo engineering and a fix was applied! I now have full access to my account again.

    Thank you MARIA!!

  5. Thank you so much for this Maria. I have been contacted by Yahoo concierge in less than 24 hours after I submitted my complaint. Sadly I could’t seem to remember the details being asked of my account. So I guess I’ll just have to make a new one.

    Best of luck to you and your future ventures!

    1. Hi Didim,

      I am sorry to hear that your issue was not fixed. At least, you tried as much as you could. Best of luck to you, too.


  6. Hi Maria,

    Thank you so much! My wife was locked out of her account and I was at my wit’s end trying to reach someone at Yahoo. AT&T and Yahoo ended their relationship last year and started decoupling all their linked accounts. For many, this didn’t go so well and people like my wife got locked out of their Yahoo accounts. Help.yahoo.com has to be the most useless site ever and the Yahoo forums just had groups of us complaining to one another. The annoying thing is that the admin’s who occasionally post on the Yahoo forums are aware of the problem, but they refuse to fix the problem. Instead, they tell people to call AT&T (who can’t do anything), and AT&T just turns around and points the finger back at Yahoo.

    Anyway, I used your method and was contacted by Yahoo’s concierge service in less than 24 hours! It took them several days to fix it, but my wife’s account is back up and running. We don’t have enough words to thank you for your post. You are a rockstar!

    1. Hi John,

      You are most kind! I am really happy I could help. Thank you for taking the time to write about your experience.


  7. It worked! They said the first questionnaire didn’t have enough information for them and gave me another try. I listed everything I could think of, not just five or two items, and I got back in my email account. Thank you so much for your help!

  8. My 76-year-old mother lost access to her email yesterday after she was signed out because of a computer issue. I was going crazy trying to figure out how to help her. I stumbled across your blog post last night, submitted the BBB complaint this morning and by mid-afternoon today she had her email back. Thank you SO much – from both of us!!

    1. Hello Judy,

      I am very happy that you were able to solve your mother’s email problems using my guide. And that must be a record time, also. Thanks for taking the time to leave a comment and let others know that this really works.


  9. Thank you so much…I finally got my account back!!! I had tried to reach Yahoo Customer Care through Twitter but they never responded, there weren’t really options to reach a live representative…the automated recovery options kept me on a loop, I had changed my password and forgot it and my recovery email wasn’t accessible, I felt like giving up and I had tweeted Yahoo Customer Care several times, they didn’t respond. I then see a message to me from Maria Mihaela with this information, I wasn’t sure if to even try, I was feeling helpless. I waited a few days…it had practically been a year of trying to reach a Representative, so I had to feel motivated to try, I then read this article and followed the instructions, and here I am kind of surprised and happy that I finally got my account back… it took a few days when today I finally got a message from a Yahoo Customer Care Representative…he sent a link with the questions I had to answer, I followed instructions and he got me into my account today! Thank you again for your guidance Maria!!! 🙂

    1. Hello Ali,

      I am very happy you tried my step by step guide. I know how frustrating it can be not to know where to go and who to ask for help.


    1. Hello Jeff,

      Yes, they will help you as long as you can give them other information about that email account, like contacts you have, or the names of your folders, if you have any, or newsletter you receive from various comapanies.

      Good luck

      1. Hi
        I’ve just contacted yahoo using BBB I hope I will get my account back…
        Can you please explain me what is the folder list I didn’t understand what that meant.

  10. Hi Maria….it was awesome to get my email back after accidentally deleting the account..
    The whole process was a few hours..
    So many files and memories…

  11. Maria,
    After the online complaint form it didn’t take me to the next step and instead showed a page saying, “Based on the nature of your complaint please refer to one of the following agencies to better address your complaint…” What did I do wrong?

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