In today’s post I will tell you how to get back in your Yahoo email account if you don’t have access to the phone number or recovery email you have listed as security backup.
You are one of many people locked out of their accounts
I have search the wide world web to find help and nothing worked. But, I did find a lot of people who asked the same question: What to do once you can’t login to Yahoo Mail? Or: How can I recover my Yahoo account? Or, the most desperate one: How to contact Yahoo customer service? since there is no way to get to the Yahoo Customer Service.
If you are reading this article, it means you have tried at least something to get back your lost e-mails, or pictures, or data, or conversations with old friends, reports and valuable info you have in those e-mails you can’t access anymore.
There is no help on Yahoo Help
For me it was a very frustrating situation. And the more I searched for solutions the more I got nowhere. Actually, I was spinning in a vicious circle.
If you want to recover your Yahoo Mail and:
- You forgot your password
- You changed your phone number
- You can’t access the recovery e-mail
- You changed location and you need to verify that the account is yours but you don’t have access to the security data anymore (see above 2 and 3)
Then there is nothing that Yahoo Help Central can help you with and they will send you to their Yahoo Help Community forums, which by the way has nothing there that can help.
You need Yahoo Customer Support. But there is no Yahoo Customer Support that you can reach to and talk directly, to tell them about your specific problem that applies to your specific Yahoo Mail account.
So, you see dear reader, it sounds useless and futile to try any further, there is no help. Or so I thought.
This was my situation too
You see, I was just like you: desperate, frustrated and running out of things to try.
My situation was like this: I had (still do) two Yahoo mail accounts that have each other as recovery mail, and I couldn’t login in either one since the phone numbers I had listed there were old and lost. I have moved to a different city and they asked to verify that you are who you say you are since Yahoo does not recognize the location you are now in because you have not log in from there before.
Also, another trigger of concern for Yahoo (they are really looking out for us, don’t they?) was that I have changed my iPad and iPhone on which I have previously login from.
And, there I was. Unable to login for these concerns. Twenty years of data locked away with no solution in sight. It took two years for me to be able to login in those accounts again.
There is hope
But, the key here is that I have learned how to solve this problem. And it will get solved, I guarantee you, because it worked for me. I will walk you step by step and tell you exactly what you have to do. It is simple, actually. In two days you will be able to login to your Yahoo Mail account you thought was lost forever.
This is what you have to do
1. Head over to www.BBB.org and on their welcome page they have a box that says File a Complaint. You have to follow these exact steps, since I have seen a lot of negative Reviews, NOT Complains from people being very frustrated with Yahoo company in general, with no results.You see, reviews don’t trigger any actions. It’s almost like a comment that you make and that is all it will do.
2.Then move over to the next page and press Start you Complaint
3. Follow the instructions shown on each page, choosing that your complaint involves a business’s product or service and hit Next. Be sure to answer all the questions.
4.Then, they will ask you to find the business in the Search box. Just write Yahoo, and the city should be San Jose, CA and press Search.
5. Next you will see a list of businesses with multiple locations. You should select Yahoo in Sunnyvale, CA. On the next screen, they will ask you again to select that location. Just do it again.
6. Press Continue when you get to the next screen.
7. Answer the Online Complaint Form and hit Submit. They will ask you a lot of questions about yourself. Make sure you fill all the personal info. At the Email Address box, you have to write an e-mail that you can access, NOT the one you are trying to recover (that will come up a little later.)
8. When they ask you what category best fits your complaint you should choose Product Issues.
9. At the next screen you will be actually able to enter the yahoo Account ID you need to recover. Also, you will have the opportunity to explain, in details, how did you end up in the situation you are in. Be very specific, you have 4000 characters to make your case.
And believe me, somebody from the highest level of Customer Service will read it. It happened to me. This is how I got access back to my “lost” email accounts.
Also, at the question When did you last contact the business regarding this complain? you should just write there No ppl. I know it sounds silly. Because you are actually supposed to put in a date, you have few characters available to explain that there is no way to actually contact Yahoo and talk to somebody.
10. The last thing you have to do is press Submit and you are done.
You will be surprise how fast you get a reply from Yahoo
The next business day after I submitted my complaint I have received an email from Yahoo Concierge Escalation, informing me that they received my complaint and what I have to do next. It was that quickly. And it was a real live person with a name and everything who contacted me. Here is a screenshot of my correspondence.
In order for Yahoo to confirm that you are really who you said you are, you have to provide additional information currently listed on your account. These are the questions I had to answer:
- Name at least 5 newsletters your email is subscribing to
- Name at least 5 contacts from your Contact list
- Name at 5 folders from your Folder list
Try to give the answers the best you can remember and as many as you remember. In addition to these verification answers I wrote a reply to the Yahoo representative that contacted me and explain my situation again, giving him more info that were not asked before. Such as when the account was created, where I have accessed it last and other info that I remembered and I thought might help my case.
After my identity was confirmed, the next business day I was able to login to my email account. I have updated my phone number and added another email address as recovery, in case something like this might happened again. Here you have the Resolved case and the dates.
So there you have it. In two days my problem was solved, once I knew where to go for help.